Remote Customer Success Assistant

Job description:

AQWIRE is seeking a Remote Customer Success Assistant to join our dynamic team in Davao City, Philippines. This is a part-time, entry-level position ideal for individuals who are hardworking, motivated, and looking to gain experience in the field of customer success.

Responsibilities: - Provide excellent customer service and support to AQWIRE users through various communication channels including email, chat, and phone. - Assist customers with onboarding, troubleshooting, and resolving issues related to the AQWIRE platform. - Work closely with the customer success team to gather feedback and insights from users to help improve the overall customer experience. - Collaborate with cross-functional teams to ensure smooth customer interactions and resolutions. - Continuously monitor and analyze customer data to identify trends and opportunities for improvement. - Assist in the development of customer success strategies and best practices.

Requirements: - Strong communication skills and a customer-centric mindset. - Ability to think critically and solve problems efficiently. - Proficient in using customer relationship management (CRM) software. - Excellent time management and organizational skills. - Must be self-motivated, proactive, and able to work independently. - Bachelor's degree in business, marketing, or related field is preferred but not required.

Benefits: - Company transportation for remote work - Vision insurance - Travel and spending expenses covered

Working environment: Join AQWIRE and be part of a high-energy workplace where you can make a real impact. Our team is driven by a shared passion for delivering exceptional customer experiences and achieving success together.

Deadline to apply: June 12, 2024

Equal opportunity statement: AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.