Remote Customer Success Assistant

Saphron, a dynamic and innovative technology company based in Parañaque, NCR, is seeking a part-time Remote Customer Success Assistant to join our growing team. As an Associate Level position, we require a candidate with at least 2 years of experience in customer service or a related field.

The ideal candidate will be passionate about customer satisfaction and confident in their ability to communicate effectively and negotiate solutions. Excellent communication skills are a must for this role, as you will be responsible for building strong relationships with our customers and ensuring their needs are met.

Responsibilities: - Responding to customer inquiries via email, chat, and phone in a timely and professional manner - Troubleshooting and resolving customer issues and complaints - Providing product recommendations and assistance with account management - Collaborating with other team members to improve overall customer satisfaction - Collecting feedback and insights to improve our products and services

Requirements: - 2+ years of experience in customer service or a related field - Passionate about delivering exceptional customer service - Confident in communicating with customers and colleagues - Strong negotiation skills - Ability to work independently and in a team - Proficient in using CRM software - Fluent in English (written and spoken)

Benefits: - Travel opportunities for team meetings and conferences - Company transportation for commuting to and from the office - Disability insurance for peace of mind

At Saphron, we empower our employees to take ownership and make impactful decisions. We believe in providing a supportive and inclusive working environment where everyone can thrive.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Saphron is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.