Remote Customer Success Associate

Job Description: We are seeking a Remote Customer Success Associate to join our team at Zalora Philippines. As a part-time Associate Level position, you will be responsible for providing excellent customer service and ensuring customer satisfaction. The role will involve working remotely from the Makati area in the National Capital Region of the Philippines.

Responsibilities: - Manage customer inquiries and issues through various channels such as email, chat, and phone - Build strong relationships with customers to understand their needs and concerns - Provide product information, troubleshoot problems, and assist with order processing - Collaborate with internal teams to resolve customer issues and improve processes - Utilize strategic planning skills to identify opportunities for customer engagement and retention - Work closely with the sales team to upsell and cross-sell products and services - Assist with data analysis and reporting to track customer satisfaction and identify trends - Act as a brand ambassador for Zalora Philippines and promote a positive image to customers

Requirements: - Minimum of 2 years of experience in customer service or a related field - Independent and adaptable with the ability to work effectively in a remote setting - Strong strategic planning skills and the ability to work well in a team environment - Excellent communication and problem-solving skills - Proficient in using customer service software and CRM tools - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Dental insurance coverage - Paid overtime opportunities - Travel opportunities for training and conferences

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Zalora Philippines, you will have the opportunity to work with a diverse team of professionals and gain valuable experience in the e-commerce industry.

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: May 4, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.