₱42,157 - 59,020 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description: Cropital is seeking a part-time Customer Success Associate to join our team in Cebu, Central Visayas. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer success roles.
Responsibilities: 1. Build and maintain strong, long-lasting customer relationships 2. Develop a trusted advisor relationship with customers 3. Ensure customer satisfaction and retention through proactive communication and effective problem solving 4. Collaborate with other teams to improve the overall customer experience 5. Provide product training and support to customers as needed 6. Identify opportunities for upselling and cross-selling 7. Monitor customer usage data and provide insights for product development 8. Assist in creating customer success materials and resources
Requirements: 1. Resourceful and dedicated individual with excellent project management skills 2. Strong communication skills, both verbal and written 3. Ability to work independently and as part of a team 4. Experience in a customer-facing role, preferably in a SaaS or technology company 5. Knowledge of customer success best practices and strategies 6. Bachelor's degree in Business, Marketing, or a related field
Benefits: - Joining Bonus - Dental insurance - Travel opportunities
Working Environment: At Cropital, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in a dynamic and fast-paced environment.
Deadline to Apply: June 12, 2024
Equal Opportunity Statement: Cropital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We welcome and encourage diversity in our workforce.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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