Customer Success Associate

Job Description:

We are looking for a Customer Success Associate to join our team at Pushkart.ph in Manila, NCR, PH. As a Customer Success Associate, you will be responsible for ensuring our customers have a positive experience using our platform. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities: 1. Engage with customers via phone, email, and chat to provide support and address any concerns or questions they may have. 2. Proactively reach out to customers to educate them on new features and offers to enhance their experience. 3. Collect feedback from customers and communicate insights to the product and marketing teams to improve our services. 4. Assist with customer onboarding and training to ensure they are familiar with how to use our platform effectively. 5. Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience. 6. Monitor customer satisfaction metrics and develop strategies to improve overall customer happiness.

Requirements: 1. Personality traits: Adaptability and independence to thrive in a fast-paced environment. 2. Soft skills: Excellent communication skills and strong strategic planning abilities. 3. Ability to work part-time with a flexible schedule. 4. No previous experience required - we will provide training and support for the right candidate.

Benefits: 1. Paid sick leave to support your health and well-being. 2. Travel and spending expenses for work-related activities. 3. Free food during working hours to keep you energized and focused.

Working Environment: At Pushkart.ph, we encourage a culture of ongoing learning and development for personal and professional growth. You will have the opportunity to expand your skills and knowledge while making a positive impact on our customers' experiences.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Pushkart.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.