Customer Success Manager

Job Description:

NextPay is seeking a part-time Customer Success Manager to join our team in Antipolo, Calabarzon, PH. The ideal candidate for this mid-to-senior level position will have at least 6 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Develop a deep understanding of customers' business needs and goals - Work closely with customers to ensure they are maximizing the value of our products and services - Provide proactive support and guidance to customers to help them achieve their objectives - Identify opportunities for upselling and cross-selling products or services - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Monitor customer health metrics and take proactive steps to prevent churn - Develop and maintain customer success metrics and KPIs

Requirements: - Adaptable and dedicated personality traits - Strong teamwork and planning skills - Excellent communication and interpersonal skills - Proven experience in customer success or a related field - Knowledge of CRM software and customer success best practices - Bachelor's degree in Business Administration, Marketing, or a related field (preferred) - Fluent in English

Benefits: - Training & professional development opportunities - Medical coverage - Company transportation

Working Environment: At NextPay, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is passionate about helping our customers succeed and we believe in fostering a culture of collaboration and innovation.

Deadline to Apply: 2024-04-20

Equal Opportunity Statement: NextPay is an equal opportunity employer and seeks to create a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.