Customer Success Manager

The Customer Success Manager at San Miguel Corporation plays a crucial role in ensuring the satisfaction and success of our customers. This part-time position, based in Manila, NCR, Philippines, is ideal for someone with at least 5 years of experience in a customer-facing role.

Responsibilities: - Build strong relationships with customers to understand their needs and provide solutions to enhance their experience with our products/services - Develop and implement strategies to drive customer retention and promote long-term partnerships - Collaborate with cross-functional teams to address customer issues and ensure timely resolution - Analyze customer data and feedback to identify trends and opportunities for improvement - Conduct regular check-ins with customers to gather feedback and provide updates on new product features or enhancements - Train and onboard new customers to ensure a smooth transition and maximize adoption of our offerings

Requirements: - Energetic and resilient personality with a passion for customer success - Strong strategic planning abilities and attention to detail - Excellent communication and interpersonal skills - Proven track record of managing customer relationships and achieving goals - Experience in the food and beverage industry is a plus - Bachelor's degree in Business Administration or related field

Benefits: - Company transportation provided for work-related travel - Opportunities for domestic and international travel - Relocation allowance for eligible candidates

Working Environment: At San Miguel Corporation, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, innovation, and continuous learning to drive success for our customers and the company.

Deadline to apply: May 4, 2024

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.