Remote Customer Success Manager

Job Description:

We are looking for an experienced Remote Customer Success Manager to join our team at Bench, a leading company in the financial services industry. As a Customer Success Manager, you will be responsible for building strong relationships with our customers, ensuring their satisfaction and success with our products and services. This is a part-time position based in Makati, NCR, PH, with a mid-to-senior level of seniority and requires a minimum of 7 years of experience in customer success or a related field.

Responsibilities: - Serve as the main point of contact for customers, handling inquiries, providing support, and resolving any issues that may arise - Develop and implement customer success strategies to increase customer retention, satisfaction, and overall success - Collaborate with cross-functional teams to ensure a seamless customer experience from onboarding to ongoing support - Collect and analyze customer feedback to identify trends, opportunities for improvement, and areas of strength - Conduct regular check-ins with customers to assess their needs, address any concerns, and provide value-added services - Maintain accurate customer records and documentation to track customer interactions and progress - Stay up-to-date on industry trends, market developments, and competitor activities to provide strategic insights and recommendations

Requirements: - 7+ years of experience in customer success, account management, or a related field - Driven and passionate about delivering exceptional customer service and driving customer success - Strong adaptability and ability to thrive in a fast-paced, dynamic environment - Excellent planning and organizational skills to prioritize tasks and meet deadlines effectively - Excellent communication and interpersonal skills to build rapport with customers and collaborate with internal teams - Bachelor’s degree in Business, Marketing, or a related field (preferred) - Experience working in a remote or virtual setting is a plus

Benefits: - Dental insurance - Paid Time Off (PTO) - Company equipment provided

Working Environment: At Bench, we offer a flexible working environment that adapts to change with speed and efficiency. We value collaboration, innovation, and continuous improvement, and we strive to create a supportive and inclusive workplace where all employees can thrive and grow.

Deadline to apply: May 4, 2024

Equal Opportunity Statement: Bench is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.