Customer Success Manager

Job Description:

Altitude Games is seeking a skilled and experienced Customer Success Manager to join our team in Pasig, NCR, PH on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer success, you will play a critical role in ensuring the satisfaction and retention of our customers.

Responsibilities: 1. Develop and implement strategies to drive customer success outcomes, including onboarding, adoption, retention, and advocacy. 2. Serve as the primary point of contact for key customer accounts, building strong relationships and understanding their unique needs and goals. 3. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience. 4. Proactively identify opportunities to upsell or cross-sell additional products or services to existing customers. 5. Monitor customer health metrics and proactively address any red flags to prevent churn. 6. Provide ongoing training and support to customers to help them maximize the value of our products. 7. Gather and analyze customer feedback to drive product improvements and enhancements. 8. Represent Altitude Games at industry events and conferences to promote our brand and build relationships with key stakeholders.

Requirements: 1. Bachelor's degree in Business, Marketing, or a related field. 2. Proven track record of at least 8 years in customer success or account management roles. 3. Strong adaptability and resourcefulness to thrive in a fast-paced and ever-changing environment. 4. Excellent communication skills with a persuasive attitude to influence customer behavior. 5. Innovative mindset to develop creative solutions to customer challenges. 6. Ability to work independently and collaboratively within a team. 7. Experience working with CRM software and customer success platforms. 8. Willingness to travel occasionally for customer visits or industry events.

Benefits: - Retirement plan - Free food - Visa sponsorship

Working Environment: At Altitude Games, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to think outside the box, take risks, and learn from both successes and failures. Join our team and be a part of a dynamic and innovative company that is shaping the future of gaming.

Deadline to apply: April 29, 2024

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.