Customer Success Manager

Job Description:

Uproot Urban Farms is looking for a part-time Customer Success Manager to join our team in Makati, NCR, PH. As an Associate Level position, the ideal candidate should have at least 5 years of experience in a customer-facing role. We are looking for someone who is driven, hardworking, and possesses strong research and creativity skills.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty - Proactively identify opportunities to upsell or cross-sell products and services to existing customers - Serve as the primary point of contact for customers, addressing any questions or concerns in a timely and efficient manner - Collaborate with the sales and marketing teams to develop strategies for customer retention and growth - Analyze customer feedback and data to identify trends and areas for improvement - Work closely with the product development team to communicate customer needs and preferences

Requirements: - Bachelor's degree in Business, Marketing, or related field - 5+ years of experience in a customer success or account management role - Strong interpersonal and communication skills - Excellent organizational and time management skills - Proficiency in CRM software and Microsoft Office suite - Ability to work independently and as part of a team - Experience working in the agriculture or sustainable farming industry is a plus

Benefits: - Relocation allowance for eligible candidates - Life insurance coverage - Free food provided on-site

Working Environment: As a Customer Success Manager at Uproot Urban Farms, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a passionate team dedicated to creating a more sustainable and environmentally-friendly future.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Uproot Urban Farms is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.