Remote Customer Success Manager

Job Description:

As a Remote Customer Success Manager at Emperador Distillers Inc., you will be responsible for managing and developing relationships with our customers to ensure their satisfaction with our products and services. You will work closely with the sales and marketing teams to understand customer needs and address any issues or concerns they may have. Your goal will be to drive customer loyalty and retention by providing excellent customer service and support.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and follow-up - Understand customer needs and proactively address any issues or concerns - Serve as the main point of contact for customers, handling inquiries and resolving complaints in a timely and professional manner - Collaborate with sales and marketing teams to ensure a consistent and positive customer experience - Monitor customer satisfaction metrics and develop strategies to improve overall customer satisfaction and retention - Provide product training and support to customers as needed - Analyze customer data and feedback to identify trends and make recommendations for improvement - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 8 years of experience in customer success or a related field - Proven track record of building and maintaining customer relationships - Excellent communication and interpersonal skills - Strong problem-solving and critical thinking abilities - Ability to work independently and adapt to changing priorities - Experience with negotiation and conflict resolution - Driven and self-motivated personality - Ability to uphold the highest standards of ethical conduct and integrity

Benefits: - Medical coverage - Employee discounts - Paid Time Off (PTO)

Equal Opportunity Statement: Emperador Distillers Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.