Customer Success Manager

United Laboratories is seeking a dedicated and customer-centric individual to join our team as a part-time Customer Success Manager in Antipolo, Calabarzon, Philippines. As an Associate Level position, we require a minimum of 5 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success - Act as the main point of contact for customer inquiries and issues - Provide onboarding and training to new customers - Analyze data to identify trends and provide insights to improve customer satisfaction - Work cross-functionally with sales, marketing, and product teams to drive customer retention - Develop and implement customer success strategies to meet company objectives - Monitor customer health metrics and proactively address any red flags

Requirements: - Hardworking and passionate about customer success - Strong communication and interpersonal skills - Creative problem-solving abilities - Excellent planning and organizational skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office suite

Benefits: - Parental leave - Remote work flexibility - Profit sharing

Working Environment: At United Laboratories, we believe in building strong connections and treating colleagues like an extended family. We value collaboration and teamwork, and strive to create a positive and inclusive work environment for all employees.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: United Laboratories is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.