Customer Success Manager

Job Description:

Revolution Precrafted is seeking a part-time Customer Success Manager to join our team in Makati, NCR, Philippines. As an Associate-level position, the ideal candidate will have at least 5 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers to ensure satisfaction and retention - Serve as the main point of contact for customer inquiries, feedback, and issue resolution - Develop and implement strategies to increase customer engagement and loyalty - Collaborate with cross-functional teams to address customer needs and concerns - Analyze customer data to identify trends and opportunities for improvement - Provide training and support to customers on product usage and best practices - Monitor customer satisfaction metrics and take action to improve performance - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Energetic and dedicated personality traits - Strong decision-making and persuasion skills - Excellent communication and interpersonal abilities - Proven track record of managing customer relationships - Ability to thrive in a fast-paced, dynamic environment - Experience with CRM software and tools - Bachelor's degree in business, marketing, or related field (preferred)

Benefits: - Disability insurance - Joining Bonus - Vision insurance

Working Environment: At Revolution Precrafted, we believe in aligning work with a greater purpose and contributing to a meaningful mission. Our team is dedicated to creating innovative solutions that make a positive impact on our customers and the world.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: Revolution Precrafted is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all members are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.