Customer Success Manager - Work from home

Job Description:

Storm Technologies is seeking a highly skilled and experienced Customer Success Manager to join our team on a part-time basis. This position offers the opportunity to work from home, providing flexibility and autonomy in your work environment. The ideal candidate for this role will have a minimum of 8 years of experience in customer success, with a proven track record of building strong relationships with clients and exceeding customer expectations.

Responsibilities: - Develop and maintain strong relationships with key customers, acting as the primary point of contact for all customer inquiries and issues. - Understand the needs and goals of customers and work closely with them to ensure they are achieving their desired outcomes. - Provide proactive support and guidance to customers, anticipating their needs and addressing any potential issues before they arise. - Collaborate with internal teams to ensure customer satisfaction and facilitate communication between customers and the company. - Drive customer retention and expansion through upselling and cross-selling opportunities. - Monitor and analyze customer data to identify trends and opportunities for improvement. - Develop and implement customer success strategies to enhance the overall customer experience.

Requirements: - Minimum of 8 years of experience in customer success or a related field. - Strong communication and interpersonal skills. - Confident and adaptable personality traits. - Excellent time management and problem-solving skills. - Ability to work independently and prioritize tasks effectively. - Proficiency in CRM software and Microsoft Office suite. - Bachelor's degree in Business Administration, Marketing, or a related field.

Benefits: - Company-provided equipment for remote work. - Flexible work schedule and remote work flexibility. - Retirement plan options for part-time employees.

Working Environment: At Storm Technologies, we are committed to fostering a work environment that values diversity and inclusivity. We strive to create a culture of belonging where all employees feel empowered to contribute their unique perspectives and experiences.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.