Customer Success Officer

Job Description: We are seeking a passionate and independent Customer Success Officer to join our team at Megaworld Corporation in Davao City, PH. As a part-time Associate Level position with at least 4 years of experience, you will be responsible for ensuring the satisfaction and success of our customers.

Responsibilities: - Build strong relationships with customers to understand their needs and goals - Serve as the main point of contact for customers, addressing any concerns or questions they may have - Analyze customer data to identify trends and opportunities for improvement - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Develop and implement strategies to improve customer satisfaction and retention - Lead negotiations with customers to resolve any issues or conflicts that may arise

Requirements: - Bachelor's degree in Business Administration or related field - 4+ years of experience in customer success or a related role - Strong analytical skills and attention to detail - Excellent communication and negotiation skills - Ability to work independently and prioritize tasks effectively - Passion for providing exceptional customer service

Personality Traits: - Passionate about customer success - Independent and self-motivated

Soft Skills: - Strong analytical skills - Excellent negotiation skills

Benefits: - Company-provided equipment - Retirement plan - Ongoing training and professional development opportunities

Working Environment: At Megaworld Corporation, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to innovation and customer satisfaction.

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, sexual orientation, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.