Customer Success Officer - Work from home

Job Description:

Olivia, a cutting-edge tech startup, is seeking a part-time Customer Success Officer to join our dynamic team. As a Customer Success Officer, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services. This is a work-from-home position based in Caloocan, NCR, Philippines, with the opportunity to work alongside a talented and diverse team.

Responsibilities: - Engage with customers through various channels (email, phone, chat) to address their inquiries, provide product support, and gather feedback - Proactively reach out to customers to ensure they are maximizing the value of our products - Identify opportunities for upselling or cross-selling additional products or services to customers - Collaborate with the sales and product teams to provide a seamless customer experience - Monitor customer satisfaction levels and implement strategies to improve overall satisfaction - Keep detailed records of customer interactions and feedback for analysis and reporting

Requirements: - Resilient and driven personality - Strong project management skills - Ability to work well in a team environment - Excellent communication and interpersonal skills - High attention to detail and problem-solving abilities - Tech-savvy with the ability to quickly learn new software systems - Fluent in both written and spoken English

Benefits: - Medical coverage - Free accommodation - Visa sponsorship

Working Environment: At Olivia, we value autonomy and independence, empowering our employees to take ownership of their work and excel in their roles. We believe in creating a supportive and collaborative work environment where everyone has the opportunity to grow and learn.

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.