Customer Success Representative

Job Description:

Petron Corporation is seeking a part-time Customer Success Representative to join our team in Davao City, Philippines. As an Associate Level position, the ideal candidate will have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Ensure customer satisfaction by responding to inquiries and resolving any issues in a timely manner - Collaborate with internal teams to ensure customer needs are met - Analyze customer data to identify trends and provide recommendations for continuous improvement - Assist in the development and implementation of customer retention strategies - Conduct regular check-ins with customers to gather feedback and assess satisfaction levels - Provide product information and guidance to customers as needed

Requirements: - Passionate about providing exceptional customer service - Resilient in handling challenging situations and problem-solving - Strong adaptability and project management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in using CRM software and other customer support tools - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid sick leave - Free food during work hours - Vision insurance coverage

Working Environment: At Petron Corporation, we prioritize work-life balance and employee well-being. Our team members are encouraged to take breaks and recharge to perform at their best. We promote a supportive and collaborative work environment where everyone's contributions are valued.

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all individuals are respected and valued.

Deadline to Apply: May 18, 2024

We look forward to receiving applications from passionate and resilient individuals who are dedicated to ensuring customer success. If you meet the requirements and are excited about joining Petron Corporation's team, we encourage you to apply by the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.