Remote Customer Success Representative

Job Description:

San Miguel Corporation is currently seeking a dedicated Remote Customer Success Representative to join our team in Caloocan, NCR, Philippines. This part-time Associate Level position requires 4 years of experience in customer success or a related field.

Responsibilities: 1. Build and maintain strong relationships with clients to ensure their satisfaction with our products and services. 2. Provide excellent customer support through various communication channels, including email, phone, and chat. 3. Troubleshoot and resolve customer issues in a timely and efficient manner. 4. Collaborate with internal teams to address customer needs and escalate any complex issues as needed. 5. Analyze customer feedback and data to identify trends, patterns, and opportunities for improvement. 6. Assist in developing and implementing customer success strategies and best practices. 7. Document customer interactions and maintain accurate records in the company's CRM system.

Requirements: 1. Strong communication skills and the ability to work independently. 2. Demonstrated teamwork and collaboration skills. 3. Critical thinking and problem-solving abilities. 4. Hardworking and dedicated attitude towards customer satisfaction. 5. Proficiency in using customer service software and CRM systems. 6. Flexibility to adapt to a remote work environment and varying work schedules.

Benefits: 1. Travel opportunities for meeting with clients and attending company events. 2. Paid Time Off (PTO) for work-life balance. 3. Company-provided equipment for remote work.

Working Environment: At San Miguel Corporation, we are a company that transcends borders, promoting collaboration on a global scale. Our team values diversity, innovation, and a shared commitment to excellence.

Deadline to Apply: Interested candidates must submit their applications by May 11, 2024.

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.