Customer Success Representative

Job Description:

Cebu Pacific Air is seeking a motivated and adaptable Customer Success Representative to join our team in Antipolo, Calabarzon, PH on a part-time basis. As an Entry Level role requiring a minimum of 1 year of experience, the successful candidate will be responsible for ensuring a positive customer experience and fostering long-term relationships with our valued customers.

Responsibilities: - Manage customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with empathy and efficiency to ensure customer satisfaction - Provide customers with accurate information regarding flight schedules, fares, booking options, and policies - Assist customers with booking changes, cancellations, and refunds as needed - Collaborate with other departments to coordinate customer requests and provide seamless service - Proactively engage with customers to identify opportunities for upselling and cross-selling products and services - Maintain a high level of product knowledge and stay updated on industry trends to best serve our customers

Requirements: - Excellent people management skills with a customer-centric approach - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in using customer relationship management (CRM) software and other customer service tools - High school diploma or equivalent required - Must be fluent in English and Tagalog

Personality Traits: - Motivated to excel in a customer-facing role - Adaptable to meet the evolving needs of our customers

Soft Skills: - People management skills to effectively handle customer interactions - Excellent communication skills to convey information clearly and accurately

Benefits: - Free food provided during working hours - Company equipment provided for remote work - Remote work flexibility to accommodate personal schedules

Working Environment: At Cebu Pacific Air, we strive to inject a sense of joy and vibrancy into our work environment to inspire creativity, collaboration, and innovation.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.