Customer Success Representative - Work from home

As a Customer Success Representative at Plentina, you will be responsible for ensuring the satisfaction and retention of our valued customers. This is a part-time position that can be done remotely from your home in Davao City, Davao, PH.

**Responsibilities:** - Communicate with customers through various channels such as phone, email, and chat to understand and address their needs and concerns - Proactively reach out to customers to provide support and assistance in using our products and services - Resolve customer issues in a timely and satisfactory manner - Maintain accurate records of customer interactions and transactions - Collaborate with the sales and product development teams to improve the overall customer experience - Identify opportunities for upselling and cross-selling our products and services to existing customers

**Requirements:** - 4 years of experience in a customer-facing role - Strong communication and interpersonal skills - Highly adaptable and motivated to succeed in a fast-paced environment - Excellent time management and project management skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration or related field preferred

**Benefits:** - Dental insurance - Training & professional development opportunities - Company transportation for any necessary in-person meetings or events

**Working Environment:** At Plentina, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to showcase your creativity and entrepreneurial spirit while working with a dynamic and diverse team.

**Equal Opportunity Statement:** Plentina is an equal opportunity employer and promotes diversity in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

If you are passionate about customer success and meet the requirements listed above, we encourage you to apply for this exciting opportunity to join our team at Plentina. The deadline to apply is May 7, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.