Customer Success Representative - Work from home

Job Description:

Saphron is seeking a Customer Success Representative to join our team. As a Customer Success Representative, you will be responsible for building strong relationships with our customers, ensuring their satisfaction with our products and services, and ultimately driving retention and growth. This is a part-time, work-from-home position based in Manila, NCR, PH.

Responsibilities: - Act as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. - Proactively engage with customers to understand their needs, goals, and challenges, and provide solutions to help them achieve success. - Collaborate with internal teams, including sales, product development, and customer support, to ensure a seamless customer experience. - Identify opportunities for upselling and cross-selling additional products or services to existing customers. - Monitor and analyze customer usage data to identify trends, patterns, and areas for improvement. - Provide training and support to customers to maximize their utilization of our products and services. - Act as a brand ambassador for Saphron, representing our values and commitment to customer satisfaction.

Requirements: - Minimum of 4 years of experience in customer success or a related field. - Adaptable and reliable, with the ability to work independently and as part of a team in a remote setting. - Strong negotiation and persuasion skills to effectively communicate with customers and drive successful outcomes. - Excellent communication skills, both verbal and written. - Proficiency in using CRM software and other customer success tools. - Bachelor's degree in business, marketing, or a related field is preferred.

Benefits: - Vision insurance - Paid Time Off (PTO) - Free accommodation for out-of-town business trips - Opportunities for training and professional development

Working Environment: At Saphron, we encourage curiosity and questioning to fuel innovation and growth. Our team is passionate about creating a positive and supportive work environment where everyone can thrive.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Saphron is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.