Customer Success Specialist

Job Description:

Grab Philippines is seeking a dedicated and driven Customer Success Specialist to join our team in Davao City, PH. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and service.

Responsibilities: - Manage customer inquiries and issues through various channels such as phone, email, and chat - Build and maintain strong relationships with customers to ensure their needs are met - Provide guidance and support to customers on how to best utilize our products and services - Assist customers with troubleshooting technical issues and escalations - Collaborate with cross-functional teams to address customer feedback and improve overall customer experience - Maintain accurate records of customer interactions and feedback

Requirements: - 1 year of experience in customer service or related field - Strong communication and interpersonal skills - Ability to effectively manage relationships with customers - Attention to detail and strong problem-solving skills - People management skills to handle customer interactions effectively - Dedicated and driven personality to provide excellent customer support

Benefits: - Travel & spending expenses - Parental leave - Medical coverage

Working Environment: At Grab Philippines, we prioritize employee well-being through health and wellness initiatives. We strive to create a positive and inclusive work environment where all employees feel valued and supported.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.