Customer Success Specialist - Work from home

Job Description:

Saphron, a reputable insurance technology company, is currently seeking a part-time Customer Success Specialist to work from home in Antipolo, Calabarzon, PH. This position is at the Associate Level and requires a minimum of 4 years of experience in customer service or related fields.

Responsibilities: - Serve as the primary point of contact for customers, providing excellent service and resolving any issues or concerns in a timely and efficient manner - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty - Conduct regular check-ins with customers to assess their needs and provide additional support or resources as needed - Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling products or services - Collect and analyze customer feedback to improve the overall customer experience and drive product development - Develop and deliver presentations to educate customers on new features, updates, or best practices

Requirements: - Energetic and adaptable personality traits - Strong analytical and presentation skills - Excellent communication and problem-solving abilities - Proven track record of delivering exceptional customer service - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management (CRM) software

Benefits: - Paid overtime - Dental insurance - Paid Time Off (PTO)

Working Environment: At Saphron, we encourage autonomy and independence, trusting our employees to excel in their roles. As a Customer Success Specialist, you will have the flexibility to work from home while still receiving the support and resources needed to succeed.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.