Customer Support Assistant

Job Description:

MetroMart is seeking a Customer Support Assistant to join our team in Manila, NCR, PH. This part-time entry-level position requires at least 1 year of experience in customer service. The ideal candidate will be independent and dedicated, with strong soft skills in cooperation and persuasion.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with order placements, product inquiries, and issue resolution - Maintain a positive attitude and professional demeanor at all times - Collaborate with internal teams to improve customer experience - Take ownership of customer concerns and escalate issues when necessary

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and basic computer skills - High school diploma or equivalent

Benefits: - Paid Time Off (PTO) - Retirement plan - Employee discounts

Working Environment: At MetroMart, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and a dedication to exceeding customer expectations.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: MetroMart is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.