Customer Support Assistant

Job Description: Humble Sustainability is seeking a dynamic and energetic Customer Support Assistant to join our team in Caloocan, NCR, PH. As a part-time Associate level role, the Customer Support Assistant will be responsible for providing exceptional customer service to our clients, assisting with inquiries, resolving issues, and ensuring customer satisfaction. This role requires a minimum of 2 years of experience in a customer support or related field.

Responsibilities: - Respond promptly to customer inquiries through various communication channels such as phone, email, and chat - Resolve customer complaints and issues in a professional and efficient manner - Assist customers with product information, pricing, and order processing - Coordinate with other departments to ensure timely resolution of customer concerns - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate teams - Contribute to the development of customer support processes and procedures - Collaborate with team members to ensure a seamless customer experience - Provide feedback and suggestions for improving customer satisfaction

Requirements: - High school diploma or equivalent; Bachelor’s degree is a plus - 2+ years of experience in customer support or a related field - Energetic and reliable personality traits - Strong teamwork and critical thinking skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office applications - Ability to multitask and prioritize workload effectively - Experience with CRM software is a plus

Benefits: - Dental insurance - Relocation allowance - Travel & spending expenses - Growth opportunities within the company

Working Environment: At Humble Sustainability, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement. We provide a supportive and inclusive work environment where employees can learn, grow, and thrive.

Deadline to Apply: Interested candidates must submit their applications by May 18, 2024.

Equal Opportunity Statement: Humble Sustainability is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.