Customer Support Assistant

Job Description:

Ayala Land, a leading real estate developer in the Philippines, is seeking a part-time Customer Support Assistant to join our team in Davao City. This position is at the Associate Level and requires 4 years of experience in customer service or a related field.

Responsibilities: - Assist customers with inquiries, concerns, and feedback through various communication channels such as phone, email, and social media - Provide timely and accurate information to customers regarding products, services, and promotions - Collaborate with other departments to resolve customer issues and ensure customer satisfaction - Maintain customer records and update databases with relevant information - Assist in developing customer support policies and procedures to enhance the overall customer experience - Conduct follow-up calls or emails to customers to ensure their needs have been met - Assist in creating reports and analyzing customer data to identify trends and areas for improvement - Support the Customer Support Manager in any other tasks as needed

Requirements: - Dedicated and resourceful individual who is passionate about providing excellent customer service - Strong communication skills and ability to empathize with customers - Creativity and strategic planning skills to develop innovative solutions for customer issues - Proven ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management software - High school diploma or equivalent; additional education or training in customer service is a plus

Benefits: - Disability insurance - Vision insurance - Employee discounts on Ayala Land properties and services

Working Environment: At Ayala Land, we flourish in a culture that embraces change and responds resiliently to challenges. Our team values creativity, collaboration, and continuous improvement to drive success in the real estate industry.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to provide a supportive and welcoming environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.