Remote Customer Support Assistant

Job Description:

Olivia, a leading company in the retail industry, is currently seeking a Remote Customer Support Assistant to join our team in Antipolo, Calabarzon, PH. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Assist customers with product inquiries, order placements, and issue resolutions - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Participate in training sessions to enhance skills and knowledge - Adhere to company guidelines and procedures for quality customer service - Handle escalated customer complaints with professionalism and empathy - Maintain a positive attitude and uphold company values in all interactions

Requirements: - Resilient and motivated with a strong work ethic - Excellent communication skills and the ability to cooperate with team members - Adaptability to changing situations and willingness to learn new processes - Experience in customer support or a related field preferred - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree a plus

Benefits: - Training & professional development opportunities to enhance skills - Joining Bonus for new employees - Parental leave for those needing time off for family responsibilities

Working Environment: Join Olivia and embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing top-notch customer support while fostering a positive and inclusive work environment.

Deadline to apply: June 25, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.