Customer Support Assistant

Job Description:

Coins.ph is looking for a part-time Customer Support Assistant to join our team in Makati, NCR, PH. As an Associate Level team member, you will be responsible for providing outstanding customer service to our clients. The ideal candidate will have at least 3 years of experience in a customer support role, possess high energy, and be resilient in handling challenging situations.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Troubleshoot and resolve customer issues regarding our products and services - Collaborate with other departments to address customer concerns and provide solutions - Conduct research to provide accurate and helpful information to customers - Assist in developing and maintaining customer support guidelines and procedures - Monitor customer feedback and identify areas for improvement - Keep detailed records of customer interactions and transactions

Requirements: - 3 years of experience in a customer support role - Energetic and resilient personality traits - Strong negotiation and research skills - Excellent communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in MS Office applications - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Remote work flexibility - Employee discounts - Dental insurance

Working Environment: At Coins.ph, we support our employees in their personal and professional development. We provide opportunities for growth and encourage a collaborative and inclusive work environment.

Equal Opportunity Statement: Coins.ph is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-29

Join our team and help us deliver exceptional customer support to our clients at Coins.ph!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.