Customer Support Assistant

Job Description:

Smart Communications is seeking a part-time Customer Support Assistant to join our dynamic team in Pasig, NCR, PH. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries, complaints, and issues in a timely and professional manner - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Assist in the development and implementation of customer support processes and procedures

Requirements: - Resilient and independent personality traits - Strong analysis and critical thinking skills - Excellent communication and interpersonal skills - Ability to multi-task and work in a fast-paced environment - Proficient in Microsoft Office and customer support software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Dental insurance - Profit sharing - Life insurance

Working Environment: At Smart Communications, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a positive and supportive work environment where everyone can thrive and grow professionally.

Equal Opportunity Statement: Smart Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified candidates to apply.

Deadline to Apply: Please submit your application by June 29, 2024. We look forward to reviewing your qualifications and welcoming you to our team at Smart Communications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.