Customer Support Assistant

Job Description: Homebase is seeking a passionate and driven Customer Support Assistant to join our team in Taguig, NCR, PH. This part-time Associate Level position requires a minimum of 3 years of experience in customer support. As a Customer Support Assistant, you will be responsible for providing top-notch customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer issues and complaints with empathy and understanding - Collaborating with other teams to ensure a seamless customer experience - Maintaining accurate records of customer interactions and transactions - Assisting in the development of customer support processes and procedures - Providing feedback to management to improve customer satisfaction and retention rates - Staying up-to-date on product knowledge and industry trends

Requirements: - 3+ years of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong project management skills - Ability to adapt to changing priorities and work in a fast-paced environment - Passion for providing exceptional customer service - Ability to work independently and as part of a team

Benefits: - Dental insurance - Vision insurance - Training & professional development opportunities - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Homebase is an equal opportunity employer and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-07

Join Homebase as a Customer Support Assistant and be part of a dynamic team dedicated to providing excellent customer service and support. Apply now and be part of our growing organization!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.