Customer Support Assistant - Work from home

Job Description:

Zalora Philippines is seeking a passionate and independent Customer Support Assistant to join our team on a part-time basis. This position allows you to work from the comfort of your own home in Davao City, Davao, PH. As a Customer Support Assistant, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Identify and assess customers’ needs to achieve satisfaction - Resolve customer complaints and provide appropriate solutions - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Stay up-to-date on product knowledge in order to provide accurate information to customers - Assist in maintaining a positive and professional company image

Requirements: - Minimum of 3 years of experience in customer support or a related field - Strong people management skills - Ability to adapt to different situations and handle stressful scenarios with grace - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and other relevant software - High school diploma or equivalent - Must have a stable internet connection and a quiet workspace at home

Personality traits: passionate, independent Soft skills: people management, adaptability

Benefits: - Company-provided equipment - Life insurance - Travel and spending expenses - Recognition and rewards based on performance and merit

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and we welcome applicants from all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.

If you are a customer-focused, detail-oriented individual with a passion for providing exceptional service, we encourage you to apply for the Customer Support Assistant position at Zalora Philippines. The deadline to apply is May 8, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.