Customer Support Assistant - Work from home

Job Description:

Zalora Philippines is seeking a Customer Support Assistant to join our team. This is a part-time, work-from-home position based in Pasig, NCR, Philippines. The ideal candidate will have at least 3 years of experience in customer support and possess a high level of energy and dedication to providing excellent service to our customers.

Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner - Provide product information, order status updates, and assist with returns and exchanges - Handle and resolve customer complaints with empathy and patience - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Work closely with the Customer Support Manager to implement process improvements and enhance the customer support experience

Requirements: - At least 3 years of experience in customer support or a related field - Energetic and hardworking personality traits - Strong emotional intelligence and ability to empathize with customers - Excellent communication and interpersonal skills - Ability to work effectively in a remote, team-based environment - Proficiency in using customer support software and tools - High level of attention to detail and organizational skills

Benefits: - Life insurance coverage - Free food during shift hours - Paid sick leave

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

Join Zalora Philippines and be part of a dynamic team where innovation and efficiency are at the forefront of our operations. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.