Customer Support Assistant - Work from home

Job Description:

As a Customer Support Assistant at Insider, you will be an integral part of our team, providing exceptional support to our customers from the comfort of your own home. Your primary responsibilities will include responding to customer inquiries via email, chat, and phone in a timely and professional manner. You will assist customers with product information, troubleshooting, and resolution of any issues they may have.

In addition to providing top-notch customer service, you will also be responsible for documenting customer interactions, updating customer records, and escalating technical issues to the appropriate team members. You will be expected to maintain a high level of customer satisfaction while adhering to company policies and procedures.

Requirements:

- Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong computer skills and the ability to navigate multiple systems - Dedication to providing exceptional customer service - Resilience in handling challenging situations - Time management skills to prioritize tasks effectively - Creativity in problem-solving and finding innovative solutions

Benefits:

As a part-time Customer Support Assistant at Insider, you will receive company transportation as needed, a relocation allowance if applicable, and all necessary equipment to perform your job duties. You will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality within our team.

Equal Opportunity Statement:

Insider is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive and welcoming workplace for all employees, regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.