Customer Support Associate

Job Description:

We are looking for a confident and dedicated Customer Support Associate to join our team at PLDT in Taguig, NCR, PH. As an entry-level position, you will be responsible for providing excellent customer service and support to our clients. This part-time role requires at least 1 year of related experience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with efficiency and empathy - Provide product information, pricing, and availability to customers - Assist customers with placing orders and processing returns - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to management

Requirements: - Bachelor's degree or equivalent work experience - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office applications - Experience with CRM software is a plus - Strategic planning and critical thinking skills

Benefits: - Profit sharing - Relocation allowance - Travel opportunities - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: PLDT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: 2024-05-04

If you meet the requirements and are ready to join a dynamic team in a fast-paced environment, apply now to become a Customer Support Associate at PLDT!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.