Customer Support Associate

Responsibilities: 1. Handle customer inquiries and provide information about the home health care services offered by AIDE Home Health Care. 2. Assist customers in booking appointments and coordinating schedules with healthcare providers. 3. Resolve customer complaints in a professional and timely manner, escalating issues to the appropriate department when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with the operations team to ensure seamless delivery of services to customers. 6. Stay updated on company policies, procedures, and services to provide accurate information to customers. 7. Contribute to the improvement of customer service processes and systems. 8. Support other departments as needed to achieve overall company goals.

Requirements: 1. Minimum of 3 years of experience in customer support or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving skills and the ability to think on your feet. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in using customer support software and Microsoft Office Suite. 6. Dedication to providing exceptional customer service. 7. Adaptability to changing customer needs and company policies. 8. Ability to work independently and as part of a team. 9. Strong planning and organizational skills.

Equal Opportunity Statement: AIDE Home Health Care is an equal opportunity employer and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected.

Application Deadline: May 1, 2024

Benefits: - Company-provided equipment for remote work - Medical coverage for employees - Employee discounts on company services Working Environment: AIDE Home Health Care is a company that transcends borders, offering services on a global scale. Our team members collaborate with colleagues from around the world to deliver the best possible care to our customers. Join us in making a difference in the lives of those in need of home health care services.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.