Customer Support Associate

Coins.ph is seeking a dynamic and customer-oriented individual to join our team as a part-time Customer Support Associate in Quezon City, NCR, Philippines. As an Associate Level position, we require a minimum of 3 years of relevant experience in customer support or a related field.

Responsibilities: - Provide excellent customer support through various channels such as chat, email, and phone - Troubleshoot and resolve customer issues in a timely and efficient manner - Communicate effectively with customers to ensure their needs are met - Collaborate with other team members to improve customer satisfaction and operational efficiency - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - Energetic and confident personality traits - Strong critical thinking and problem-solving skills - Ability to effectively manage people and prioritize tasks - Excellent communication and interpersonal skills - Proficiency in using customer support software and tools - Willingness to work flexible hours as needed

Benefits: - Travel and spending expenses covered - Employee discounts on company products and services - Parental leave for new parents - Opportunities for ongoing learning and development

Equal Opportunity Statement: Coins.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals can thrive and contribute to our success.

If you meet the requirements and are interested in joining our team, please submit your application before the deadline on July 3, 2024. We look forward to welcoming you to the Coins.ph family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.