Customer Support Associate

Job Description:

Penshoppe is seeking a Customer Support Associate to join our team in Taguig, NCR, PH. As a part-time associate at the Associate Level, you will be responsible for providing exceptional customer service and support to our valued customers. The ideal candidate will have at least 3 years of experience in a customer-facing role and possess a confident and driven personality.

Responsibilities: - Assist customers with inquiries, concerns, and feedback through various channels including email, phone, and chat. - Resolve customer issues in a timely and professional manner, ensuring customer satisfaction. - Provide product information, process orders, and handle returns or exchanges as needed. - Collaborate with other team members to ensure a seamless customer experience. - Maintain accurate records of customer interactions and transactions. - Identify and escalate any unresolved issues to the appropriate department.

Requirements: - 3 years of experience in a customer service or support role. - Confident and driven personality with a passion for delivering exceptional customer service. - Strong communication skills with the ability to effectively engage with customers. - Strategic planning skills to prioritize tasks and meet customer needs efficiently.

Benefits: - Employee discounts on Penshoppe products. - Paid Time Off (PTO) for part-time associates. - Retirement plan options for eligible employees.

Working Environment: At Penshoppe, we foster transparency and open dialogue for effective communication at all levels. Our team is committed to creating a positive and inclusive work environment where all employees can thrive.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.