Customer Support Associate

Job Description:

Phoenix Petroleum Philippines is seeking a passionate and driven Customer Support Associate to join our team in Pasig, NCR, PH on a part-time basis. As an Associate Level employee, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat. 2. Resolve customer inquiries and issues in a timely and efficient manner. 3. Assist customers with product information, pricing, and order processing. 4. Collaborate with cross-functional teams to address customer needs and concerns. 5. Maintain accurate records of customer interactions and transactions. 6. Proactively identify opportunities to improve the customer experience. 7. Stay up-to-date on product knowledge, policies, and procedures.

Requirements: 1. Strong communication and interpersonal skills. 2. Excellent decision-making abilities. 3. Ability to work well in a team-oriented environment. 4. Proficiency in Microsoft Office and customer support software. 5. High school diploma or equivalent.

Personality Traits: 1. Passionate about providing top-notch customer service. 2. Driven to exceed customer expectations.

Soft Skills: 1. Strong decision-making skills. 2. Ability to cooperate and collaborate with others effectively.

Benefits: 1. Free accommodation provided. 2. Company transportation available. 3. Vision insurance included.

Working Environment: At Phoenix Petroleum Philippines, we prioritize building strong relationships with colleagues, clients, and partners. We value teamwork and strive to create a positive and inclusive work environment for all.

Deadline to Apply: Please submit your application by July 12, 2024.

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.