Customer Support Associate - Work from home

Job Description:

Altitude Games is seeking a dedicated Customer Support Associate to join our team, working remotely from the comfort of your own home. As a Customer Support Associate, you will be responsible for providing top-notch customer service to our users, ensuring their needs are met promptly and effectively. This role is ideal for individuals who are reliable, motivated, and possess excellent negotiation and innovation skills.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Troubleshoot and resolve customer issues with our products or services - Provide product information and support to customers - Identify and escalate priority issues to the appropriate channels - Document customer interactions and feedback - Collaborate with other teams to improve customer experience - Meet set targets for customer satisfaction and resolution times - Maintain a positive and empathetic attitude towards customers

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and prioritize tasks effectively - Reliable internet connection and home office setup - Proficiency in MS Office and customer service software - Willingness to work flexible hours, including weekends and holidays

Benefits: - Employee discounts on company products - Free accommodation for work-related travel - Medical coverage for employees and their dependents - Opportunities for career growth and development

Working Environment: At Altitude Games, we strive to inject a sense of joy and vibrancy into the work environment. Our team is committed to creating a positive and inclusive atmosphere where every individual is valued and respected.

Deadline to Apply: Don't miss out on this exciting opportunity! The deadline to apply for the Customer Support Associate position is April 7, 2024.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering an inclusive and diverse workforce and welcome individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.