Customer Support Associate - Work from home

Job Description:

SM Investments Corporation is seeking a dedicated and hardworking Customer Support Associate to join our team on a part-time basis, working from home in Manila, NCR, PH. As an Associate Level role, we require a minimum of 2 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service via multiple channels, including phone, email, and chat. 2. Assist customers with product inquiries, order tracking, and issue resolution. 3. Troubleshoot and resolve customer complaints in a professional and timely manner. 4. Escalate complex issues to the appropriate department for further assistance. 5. Maintain accurate records of customer interactions and transactions. 6. Communicate with customers in a clear and professional manner. 7. Collaborate with team members to ensure a seamless customer experience. 8. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Minimum of 2 years of experience in customer support or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong negotiation and problem-solving abilities. 4. Proficient in using customer service software and Microsoft Office suite. 5. Ability to work independently and manage time effectively. 6. High school diploma or equivalent required; additional education preferred.

Personality Traits: 1. Dedicated 2. Hardworking

Soft Skills: 1. Negotiation 2. Problem-solving

Benefits: 1. Travel & spending expenses 2. Company equipment 3. Vision insurance

Working Environment: At SM Investments Corporation, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our virtual work environment.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: SM Investments Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.