Customer Support Associate - Work from home

Job Description:

NextPay is seeking a dynamic and customer-oriented Customer Support Associate to join our team. This is a part-time position that offers the flexibility to work from home. As an Entry Level Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries and provide assistance through various channels such as email, phone, and chat. 2. Resolve customer issues and complaints in a timely and professional manner. 3. Educate customers on our products and services to ensure a positive customer experience. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to improve overall customer satisfaction. 6. Identify and escalate priority issues to the appropriate team member. 7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 8. Meet and exceed customer service goals and targets.

Requirements: 1. 1 year of customer service experience is preferred. 2. Resourceful and motivated individual who is dedicated to providing exceptional customer support. 3. Strong persuasion skills to effectively communicate with customers. 4. Excellent planning and organizational skills to prioritize and manage workload effectively. 5. Ability to work independently and meet deadlines. 6. Must have a reliable internet connection and a quiet workspace to work from home.

Benefits: 1. Paid sick leave 2. Joining Bonus 3. Vision insurance

Working Environment: At NextPay, we strive to pursue excellence in every endeavor and set a high standard for achievement. We believe in fostering a supportive and collaborative work environment where every team member is valued and respected.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

Join our team and be a part of our mission to provide top-notch customer support to our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.