Customer Support Manager

Customer Support Manager Job Description

Company: PearlPay Location: Makati, NCR, PH Job type: Part-time Seniority: Mid-to-Senior Level Years of experience: 6 Personality traits: Confident, Independent Soft skills: Strategic Planning, People Management Benefits: Disability Insurance, Free Food, Parental Leave Working environment: Committed to environmental responsibility and sustainable practices Deadline to apply: April 23, 2024

Equal Opportunity Statement: PearlPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

Job Responsibilities: 1. Manage a team of customer support representatives to ensure excellent customer service delivery. 2. Develop and implement customer support strategies to enhance customer satisfaction and retention. 3. Monitor and analyze customer support performance metrics to identify areas for improvement. 4. Train and mentor customer support team members to optimize performance and productivity. 5. Collaborate with other departments to resolve customer issues and improve overall customer experience. 6. Handle escalated customer complaints and provide timely resolutions. 7. Develop and maintain customer support policies, procedures, and guidelines. 8. Stay up-to-date with industry trends and best practices in customer support. 9. Lead customer support team meetings and provide regular reports to management.

Requirements: 1. Proven experience as a Customer Support Manager or similar role. 2. Strong leadership and communication skills. 3. Ability to work independently and make strategic decisions. 4. Excellent problem-solving and conflict resolution abilities. 5. Proficiency in CRM software and customer support tools. 6. Bachelor's degree in business administration or related field. 7. Knowledge of customer service principles and practices. 8. Ability to manage and motivate a high-performing team. 9. Flexibility to work part-time hours.

If you meet the requirements and are looking for a rewarding opportunity to lead a dynamic customer support team, we encourage you to apply by the deadline. Join PearlPay in our mission to provide top-notch customer support while promoting environmental responsibility and sustainable practices in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.