Customer Support Manager

Job Description:

We are seeking a dynamic and experienced Customer Support Manager to join our team at Megaworld Corporation. As a part-time Mid-to-Senior Level position located in Caloocan, you will be responsible for overseeing our customer support team, ensuring exceptional service delivery to our clients.

Responsibilities: 1. Lead and manage the customer support team to provide timely and efficient resolution of customer inquiries and issues. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes. 4. Collaborate with other departments to address customer concerns and provide seamless support. 5. Ensure compliance with company policies and procedures in all customer interactions. 6. Prepare and present regular reports on customer support performance to management. 7. Mentor and train customer support staff to enhance their skills and capabilities. 8. Handle escalated customer issues and provide solutions in a professional and courteous manner. 9. Stay up-to-date on industry best practices and trends in customer support.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 8 years of experience in customer support or a related field. 3. Strong leadership skills with the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Resourceful and independent, able to think creatively to solve problems. 6. Strong decision-making ability and a cooperative team player. 7. Proficient in MS Office and customer support software. 8. Experience in a management role preferred.

Benefits: 1. Employee discounts on company products and services. 2. Life insurance coverage for all employees. 3. Parental leave for eligible employees.

Working Environment: At Megaworld Corporation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We celebrate diversity and are dedicated to creating an inclusive and supportive work environment for all.

Deadline to apply: 2024-04-26

Join our team and make a difference in the world of customer support at Megaworld Corporation!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.