Customer Support Manager

Job Description:

Philippine Airlines is seeking a part-time Customer Support Manager to join our team in Makati, NCR, PH. As a mid-to-senior level professional with at least 6 years of experience in customer support management, you will be responsible for leading a team of customer support representatives to ensure the highest level of service for our valued customers.

Responsibilities: - Develop and implement customer support strategies to enhance customer satisfaction and loyalty - Manage a team of customer support representatives, providing guidance, training, and support - Monitor customer support performance metrics and implement improvements as needed - Resolve escalated customer issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain customer support policies and procedures - Handle customer feedback and implement changes to improve customer satisfaction - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer support management - Strong leadership and communication skills - Energetic and reliable personality traits - Strategic planning and attention to detail soft skills - Ability to multitask and prioritize in a fast-paced environment - Excellent problem-solving skills - Proficiency in Microsoft Office and customer support software - Flexibility to work evenings and weekends as needed

Benefits: - Free food - Relocation allowance - Paid sick leave

Working Environment: At Philippine Airlines, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best customer support experience possible.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other applicable legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.