Customer Support Manager

Job Description:

BeautyMNL is seeking a passionate and confident Customer Support Manager to join our team in Pasig, NCR, PH. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in customer support or related roles.

Responsibilities: - Manage and oversee a team of customer support representatives - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and issues - Monitor and analyze customer feedback to improve service delivery - Train and coach team members on best practices for customer support - Collaborate with other departments to ensure a seamless customer experience - Provide regular reports and updates to senior management on customer support metrics and KPIs

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer support management role - Strong communication and leadership skills - Excellent problem-solving abilities - Attention to detail and ability to multitask - Strong negotiation skills - Ability to work in a fast-paced environment

Personality Traits: - Passionate about providing exceptional customer service - Confident in leading a team and handling challenging situations

Soft Skills: - Attention to detail - Negotiation

Benefits: - Training & professional development opportunities - Relocation allowance - Vision insurance

Working Environment: At BeautyMNL, we strive for a harmonious workplace where collaboration and respect prevail. We believe in supporting our employees to reach their full potential and foster a culture of continuous improvement.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.