Customer Support Manager - Work from home

Job Description:

Ayala Land is currently seeking a highly motivated and experienced Customer Support Manager to join our team on a part-time basis. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage and lead a team of customer support representatives to ensure excellent customer service - Develop and implement customer support policies and procedures - Monitor and respond to customer inquiries and issues in a timely manner - Analyze customer feedback and implement improvements to enhance the customer experience - Collaborate with other departments to resolve customer issues and improve processes - Monitor team performance and provide feedback and coaching as needed - Compile and analyze customer support data to identify trends and make recommendations for improvement - Stay current on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 6 years of experience in customer support or a related field - Energetic and resourceful personality traits - Strong communication and interpersonal skills - Excellent problem-solving abilities - Innovation and people management soft skills - Proven leadership experience - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software

Benefits: - Parental leave - Travel opportunities - Free food

Working Environment: At Ayala Land, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion, and we are committed to providing equal opportunities for all employees.

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.