Customer Support Manager - Work from home

Job Description:

San Miguel Brewery Inc. is looking for a part-time Customer Support Manager to work from home. As a mid-to-senior level position, we require a candidate with at least 8 years of experience in customer support or a related field. The ideal candidate will be passionate about providing exceptional customer service and adaptable to ever-changing customer needs.

Responsibilities: 1. Manage a team of customer support representatives to ensure customer inquiries and issues are addressed promptly and effectively. 2. Develop and implement customer support strategies to improve overall customer satisfaction and retention. 3. Monitor customer support metrics and KPIs to track performance and identify areas for improvement. 4. Collaborate with cross-functional teams to address customer issues and provide feedback on product and service enhancements. 5. Train and mentor customer support representatives to continuously improve their skills and performance. 6. Handle escalated customer issues and provide resolution in a timely and professional manner. 7. Stay up to date on industry trends and best practices in customer support to continuously improve processes.

Requirements: 1. At least 8 years of experience in customer support or a related field. 2. Strong leadership and communication skills. 3. Excellent problem-solving abilities and a customer-centric mindset. 4. Ability to work independently and remotely in a fast-paced environment. 5. Proficiency in using customer support software and tools. 6. Bachelor's degree in a relevant field is preferred. 7. Passionate and adaptable personality traits.

Benefits: 1. Remote work flexibility. 2. Paid Time Off (PTO). 3. Free accommodation for company events or travel.

Working Environment: Our company offers a flexible environment that adapts to change with speed and efficiency. We value collaboration, innovation, and a customer-first approach to everything we do.

Equal Opportunity Statement: San Miguel Brewery Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 6, 2024

We look forward to receiving applications from qualified candidates who are passionate about customer support and ready to take on the challenges of this dynamic role.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.