Customer Support Manager - Work from home

Job Description:

AllCare is seeking a highly motivated and experienced Customer Support Manager to join our team and work from home in Quezon City, NCR, PH. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives and ensuring the highest level of customer satisfaction. This position is part-time and requires a Mid-to-Senior Level professional with at least 7 years of experience in customer support management.

Responsibilities: - Lead and motivate a team of customer support representatives to achieve company goals and objectives - Develop and implement customer support strategies to enhance the customer experience - Monitor and evaluate the performance of the customer support team to ensure efficiency and effectiveness - Handle escalated customer inquiries and resolve customer complaints in a timely manner - Analyze customer feedback and trends to identify areas for improvement in products and services - Collaborate with other departments to improve overall customer satisfaction and retention - Develop and implement training programs for new hires and existing team members - Maintain a high level of product knowledge and stay up-to-date on industry trends and best practices

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 7 years in customer support management - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Ability to work independently and manage multiple projects simultaneously - Adaptable and energetic personality traits - Strong negotiation and analysis soft skills

Benefits: - Dental insurance - Relocation allowance - Joining Bonus

Working Environment: Join AllCare and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing exceptional customer service and making a positive impact in the healthcare industry.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: AllCare is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.