Customer Support Officer

Job Description:

Monde Nissin, a leading food and beverage company, is seeking a passionate and resourceful Customer Support Officer to join our team in Manila, NCR. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer support roles.

Responsibilities: - Handle inbound customer inquiries through various channels such as phone, email, and chat - Provide accurate and timely information to customers regarding products, orders, and services - Resolve customer complaints and issues in a professional and efficient manner - Collaborate with internal teams to escalate and resolve complex customer issues - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Contribute to continuous improvement initiatives to enhance the overall customer support experience

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in customer support roles, preferably in the food or beverage industry - Strong communication skills and the ability to interact with customers in a professional manner - Proficiency in CRM software and Microsoft Office Suite - Analytical mindset with strong problem-solving skills - Ability to work independently and as part of a team in a fast-paced environment

Personality Traits: - Passionate about providing exceptional customer service - Resourceful in finding solutions to customer issues

Soft Skills: - Strong analytical skills to assess customer needs and feedback - Effective problem-solving abilities to address customer inquiries and complaints

Benefits: - Free accommodation for part-time employees - Profit sharing opportunities based on performance - Medical coverage for all employees

Working Environment: At Monde Nissin, we support employees in their personal and professional development through training programs and career advancement opportunities.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Monde Nissin is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We do not discriminate based on race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.