Customer Support Officer

Job Description:

1Export is looking for a part-time Customer Support Officer to join our team in Pasig, NCR, Philippines. As an Associate Level position, we require a candidate with at least 3 years of experience in customer support or a related field. The ideal candidate should possess strong communication skills and be able to work in a fast-paced environment.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer complaints and issues in a polite and efficient manner - Assist customers with placing orders, tracking shipments, and processing returns - Collaborate with other departments to ensure customer satisfaction and retention - Keep accurate records of customer interactions and transactions - Continuously strive to improve customer support processes and procedures

Requirements: - Reliable and driven individual who is passionate about providing excellent customer service - Strong critical thinking and planning skills - Excellent communication and interpersonal skills - Ability to work well in a team and independently - Proficiency in MS Office and customer support software - Flexible schedule with availability to work evenings and weekends

Benefits: - Vision insurance - Relocation allowance - Travel & spending expenses - Opportunities for professional development and growth

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. At 1Export, we value collaboration, innovation, and excellence in everything we do.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: 1Export is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.